Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LeLiBrand (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lelibrand.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@lelibrand.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@lelibrand.com
Bracelet does not work, charge does not take, P Rishel is completely discharged, does not turn on, please solve the problem: refund, or send a new bracelet
Clock with color display, well packed, can be belted with smartphone, there is function of heart rate, pressure, calories consumed, distance, etc. I didn't find the weather. The product corresponds to the description, I recommend to buy
I bought 428 rubles. 20 functions in one smart watch. After departure, the order was not tracked 16 days. Received in the post of Russia. The order was 40 days. Promised delivery time is 27 days. Buyer Protection 60 days. Working hours. Bought 2 pcs. Came completely discharged. If the watch is not charging, flip the plug. Without a smartphone does not work. Download the Yoho sports app on your smartphone. The application on the smartphone will help to configure the smart watch. The app in the smartphone do not close, just roll. To have fewer errors when measuring pulse and pressure, the watch should be on the arm behind the bone area of the wrist. Everything works. SMS, calls and alerts from social networks work. The list of settings in the application is huge. The charge holds one Division for 3 days. When there are 2 divisions of charging, the watch turns off. Charging for one division-30 min. Sometimes the time setting of 12/24 flies. Packing is thick. I recommend the product and supplier. More with photos and video I will tell in social networks. Helped feedback, put yes.
Thank you the product came for a month, all cool gift satisfied
Ordered 8.12 received 24.12 in the Volgograd region. The watch ordered for a gift to a child, cool, now I want. All as in the picture, that would bind them to the phone you need to download the applications, everything there is finished and clear, order. The truth is that you need to put a strap on the charge to remove it tight silhouette is needed. Thanks to the store.
Came whole, had to charge, and so like work-the application in the phone on the Russian, similar to them a couple of days, but like their money cost
Walked less than a month, the clock is completely discharged. How to configure their Xs? A long press is chosen only PM time and then the screen will fade, the watch itself is neat, I liked it. Pressure shows correctly. The rest of the functions have not yet been introduced.
Order Shol month, all whole and working, bought the child she is happy)
Ordinary smart watch. Until I checked. The board is fast and safe. Sit well. On the male hand look decent. Discharged
Very fast delivery, 14 days. But through the courier service of the SJK, after receipt of the goods, sent SMS to the phone, which is not clear, the order number is generally different. I ran into this alert for the first time, thought it was spam. Expected to receive the goods by mail before the end of the protection period, after opened a dispute, for refund. The store explained that the goods have been at the point of issue for 1.5 months. In general, the result is this, the dispute canceled, the goods received, everything works well, charges. With smartphone om Honor 8X to synchronize did not want, with Xiaomi 5 + paired immediately, without problems. Minus Only courier service, for bad notification. Previously received goods in other services, and did not face such problems.