Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LeLiBrand (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lelibrand.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@lelibrand.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@lelibrand.com
Very good product, excellent quality
very good
Hello, everybody. Honestly delivered quickly, connected quickly, everything works. There is a delay, and only this is sad. Delay from 3 seconds to 25!!!, router nearby, speed 80 megabits. Sometimes there are 2 seconds. In this case, you can use. The most interesting thing is that the delay only in the video, when turning the camera, after pressing the button turns almost instantly. I bought a USB flash drive for 32. I do not know why, in the cloud stores video for 3 days, then the idea will erase the first. There is a motion detector and sound. This can start recording. You can also receive notifications with an offer to look. For security for example garage-ideal. The only thing that did not like is the delay of the video and a bit of a slutty body, large backlash in the mechanism. And since the toy will go. As a serious means of protecting navryadli. There are no complaints to the store. The first connection and setup to do without a flash drive!
The camera is cool. Ordered the 15th, came the 30th. Downloaded the app, created an account and connected to WiFi without problems. Night shooting of good quality. Of the minuses: behind a fast moving object does not have time to monitor and the barrel is heated. I wanted to connect a bank through the power bank, it did not work. In short, it costs its money. I'm happy as an elephant.
Dlouhé čekání, ale nakonec mi to bylo doručeno / A long wait, but it was finally delivered to me. Děkuji mockrát / Thank you very much.
Incomprehensible shipping, ordered by one order 4 PCs. Cameras 2 PCs Arrived a week ago, and 2 pcs. Today. Well, everything is whole and in working order
The parcel went very long, two and a half months. In the status it was for some reason indicated that the shipment was canceled. The store sent me an additional track code. Several times extended the period of protection. Thank you for that. The camera was excellent. Connected immediately. I already had one. I won it in free. And now I got the second. Video clarity is good. There is a tracking function that can be turned on and off. You can also turn off the night vision mode. Included was a 32 GB flash drive. True, until I figured out how to view it. The video camera is excellent. I recommend. The seller is well done.
In SD quality the image is so, HD is better, but also not very. The photo shows the difference and quality of shooting. I have enough, very satisfied.
The goods came spoiled all in the water
The camera is adjusted within two minutes, I liked everything, thanks to the store
Everything works Video writes, sound, photo on a flash drive I liked, at night also not bad.
The parcel came, did not repent yet, until 5 stars. Haha da na * such reviews are needed. And on the case the camera is good, here are a couple of SD and HD quality screenshots
Description відповідає, 1080, ale Brav in the inshaya saltsya for 720 picture quality more beautiful, Cameri odnakovi, firmware rizni, boxes rizni. on the left photo on 1080 and on 720.
Excellent Camera Excellent night vision truly functional
This is really nice for the price. Took me a minute to get it to connect with the wifi but that was my fault. I'm gonna buy another one for a friend of mine. I definitely recommend this product.❤
Excellent camera, image quality-Fire!!! Delivery is fast. See more in the review on my YouTube channel-China here There is a video review and another Wi-Fi camera, video with settings, as well as many reviews on other interesting products with AliExpress! YouTube channel-China here. Everyone is waiting for guests, always happy to new friends!